About Me
I have a history of working in the IT industry. I am skilled in Computer Repair, Mobile Repair, Technical Support, Help Desk, Networking, Computer Science, Android, Windows, ChromeOS, Linux, MacOS, Web Development and Mobile Applications. I am a strong business development professional graduated from Chapel Hill high school and West Georgia Technical College. I love Technology. I also have a PC repair, Network Support, and Help Desk Specialist Certificate. I am currently pursuing an A+ Certification. I am authorized to work in the US for any employer.
My Services
Computer & Mobile Repair
- Diagnosing and resolving technical problems across various applications.
- Performing screen repair services.
- Specializing in the repair of electronic devices, primarily mobile phones, computers, and other related devices.
- Troubleshooting and repairing computers and peripherals issues.
- Repairing and replacing components in printers (Xerox, HP, Lexmark).
- Installing operating systems, and troubleshooting hardware and software problems.
- Troubleshooting Windows 7, 8, 10, and 11 operating systems.
- Maintaining, configuring, and troubleshooting hardware and software on Apple/Mac and PC.
- Troubleshooting and repair Apple/Mac and iOS devices.
Network Support
- Providing on-site and on-call remote support for general break-fix/PC refresh assignments to Ubiquiti router, WAP, installs, VPN configs, & cable runs.
- Securing and maintaining the integrity of the local area network (LAN), including the configuration of network devices and cabling infrastructure (when necessary).
- Optimizing network infrastructure.
Technical & Help Desk Support
- Providing comprehensive technical assistance to users, principals, and teachers across various devices and software applications.
- Diagnosing and troubleshooting complex hardware, software, and network issues.
- Providing technical support to customers via telephone, email, and through the Service-Wise-ticketing system.
- Leveraging remote desktop tools and on-site visits to troubleshoot and resolve a wide range of IT issues, including network connectivity, Azure cloud services, Microsoft 365 applications, and server administration.
- Employing strong triage skills to prioritize help desk tickets based on urgency and efficiently escalating complex issues to the appropriate IT departments.
System Deployment & Management
- Providing in-person asset inventory and location services as well as deployment of PCs in a variety of mounting configurations.
- Break/fix troubleshooting experience to enterprise-level servers, storage subsystems, motherboards hard drives, and power supplies.
- Responsibilities included system imaging, packaging, deployment, and the configuration of IP phones and servers.
- Implementing proactive data protection measures by ensuring consistent system backups.
Work Experience
IT Technician / Self Employed
Freelancer - Douglasville, GA
August 2023 to Present
- Diagnosing and resolving technical problems encountered by various clients across multiple applications.
- Engaging in a range of technical support tasks and performing screen repair services.
- Specializing in the repair of electronic devices, primarily mobile phones, although expertise extends to a wide range of electronics, including computers and other related devices.
- Provided on-site and on-call remote support consisting of general break-fix/PC refresh assignments to Ubiquiti router, WAP, installs, VPN configs, & cable runs.
- Installing operating systems, and troubleshooting hardware and software problems.
- Troubleshoot and repair computers and peripherals issues by Field Operations.
- Repairs and replaces components in printers Xerox, HP, and Lexmark.
- Provided in-person asset inventory and location services as well as deployment of PCs in a variety of mounting configurations.
- Installing software, repairing, and upgrading internals on laptops, tablets, and desktops dealing with Windows operating systems.
- Break/fix troubleshooting experience to enterprise-level servers, storage subsystems, motherboards hard drives, and power supplies.
- Troubleshoot Windows 7, 8, 10, and 11 operating systems.
- Provided technical support to customers via telephone, email, and through the Service-Wise-ticketing system.
- Maintain, configure, and troubleshoot hardware and software on Apple/Mac and PC.
- Troubleshoot and repair Apple/Mac and IOS devices.
- Completed many MacOS installations on Apple prototype platforms, Apple form factors (laptops), and SSD/M.2 drives.
- Install and configure Apple OS to Mac OS on existing and/or new machines.
School Technician 1/ Information Tech
RICEFW Technologies Inc - DeKalb County, GA
March 2022 to March 2023
- Functioned as a multifaceted IT support specialist, providing comprehensive technical assistance to users, principals, and teachers across various devices and software applications.
- Possessed the ability to diagnose and troubleshoot complex hardware, software, and network issues, ensuring optimal system functionality.
- Demonstrated a willingness to travel to on-site customer locations to address critical technical challenges.
- Collaborated proactively with the development team to identify user experience (UX) optimization opportunities.
- Maintained an unwavering commitment to delivering exceptional customer service, and fostering positive client relationships.
IT Consultant/ Engineer
trueITpros, LLC - Atlanta, GA
October 2019 to October 2021
- Functioned as a versatile IT Support Analyst, providing comprehensive technical support to a diverse client base, encompassing both large enterprises and small businesses.
- Leveraged remote desktop tools and on-site visits to troubleshoot and resolve a wide range of IT issues, including network connectivity, Azure cloud services, Microsoft 365 applications, and server administration.
- Possessed in-depth knowledge of multiple operating systems to deliver optimal support across various client environments.
- Collaborated productively with the development team to identify user experience (UX) improvement opportunities through conceptualizing updates and enhancements.
- Implemented proactive data protection measures by ensuring consistent system backups.
- Employed strong triage skills to prioritize help desk tickets based on urgency and efficiently escalated complex issues to the appropriate IT departments.
- Maintained an open and responsive communication channel by effectively answering IT-related inquiries received through email and phone calls.
- Assumed responsibility for securing and maintaining the integrity of the local area network (LAN), including the configuration of network devices and cabling infrastructure (when necessary).
- Delivered exceptional customer service at all times, prioritizing client satisfaction and fostering positive relationships.
Computer Desktop Support/ Warehouse
Intellispring Technologies - Atlanta, GA
March 2019 to July 2019
- Played a critical role in the successful nationwide rollout of new hardware and software systems.
- Responsibilities included system imaging, packaging, deployment, and the configuration of IP phones and servers.
- By effectively addressing technical challenges and optimizing network infrastructure, ensured a smooth transition and minimal disruption to operations.
Technician
Barrister Global Services - Georgia
2018 to 2019
- Specialized in providing comprehensive IT support services for both residential and commercial clients.
- Expertise encompassed hardware and software troubleshooting, repair, and maintenance of computers, laptops, and printers.
- By leveraging a robust ticketing system, efficiently managed and resolved a wide range of IT issues, ensuring optimal system performance and minimizing downtime.
Skills
Operating Systems
- Windows (6 years)
- Android (5 years)
- iOS (4 years)
- Linux (3 years)
- MacOS
- ChromeOS
Networking
- Networking (3 years)
- Computer networking (4 years)
- Network management (3 years)
- Network Engineering (3 years)
- LAN (3 years)
- WAN (3 years)
- Network Administration (4 years)
- Network security
- Network Firewalls (3 years)
- Network monitoring
- Network installation
- Network protocols
- IP networking
- DHCP (3 years)
- DNS (3 years)
- TCP/IP (3 years)
- Ethernet
- VPN
- Wireless (3 years)
- Sonicwall
Hardware & Repair
- Computer hardware (5 years)
- Computer Repair
- Mobile Repair
- Printer Support (4 years)
- Heavy lifting
Support & Management
- Technical support (5 years)
- Help desk (5 years)
- Desktop support (5 years)
- IT support (5 years)
- IT service management
- IT management
- IT (5 years)
- Customer service
- Customer support
- Mobile device management
- Application support
- Remote access software (4 years)
- ServiceNow
Server & Virtualization
- Servers (3 years)
- Microsoft Windows Server (3 years)
- Server management
- VMware (3 years)
- Virtualization
- Active Directory (3 years)
- Domain Controllers (3 years)
- Group Policy (3 years)
- GPO
- Microsoft Exchange (3 years)
- MacOS Server
- SharePoint
Cloud & Enterprise Solutions
- Azure (2 years)
- SCCM (2 years)
- Microsoft Intune (1 year)
Programming & Web Development
- Web Development
- Website Developer (3 years)
- Website maintenance
- App Developer (2 years)
- Mobile Applications
- C++ (2 years)
- Java
- Shell Scripting
- Scripting
- Docker
- Programmable logic controllers
Software & Tools
- Microsoft Office (5 years)
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Notepad++ (3 years)
- Adobe Creative Suite
- Adobe Suite (3 years)
- PowerShell
- SSL
- SSH
- POS
Other Technical & Soft Skills
- Computer Science (4 years)
- Systems engineering
- Telecommunication
- Telephony
- Disaster recovery
- Software testing
- Encryption
- Computer operation
- Raspberry Pi
- Communication skills
- Business development
Multimedia
- Video Production (5 years)
- Video Editing (4 years)
Education & Certifications
High School Diploma
CHAPEL HILL HIGH SCHOOL - Douglasville, GA
August 2014 to May 2018
Certificate in Network Technician, PC repair, and Help Desk Specialist
WEST GEORGIA TECHNICAL COLLEGE - Douglasville, GA
August 2016 to May 2017
Trade school
Certifications & Licenses
- Currently Pursuing An A+ Certification.
- Driver's License
Awards
- Honor Student - May 2017 from West Georgia Technical College
Languages
- English - Expert
- Russian - Fluent
- Ukrainian - Intermediate
Get in Touch
Let's connect and discuss how my IT expertise can benefit your organization!
Email: slavanikitenko@live.com
Phone: +1 404 996 9944
WhatsApp: +1 404 996 9944
LinkedIn: linkedin.com/in/vyacheslav-slavic-nikitenko-666092161